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Support

How to export, restore, delete, and get help

Email Theplaybookhome@gmail.com for account or payment questions. Include the email you paid or signed up with.

Export a backup

Open the app → tap Export in the header. Save the JSON file somewhere safe (email it to yourself or put it in Drive). Do this before you change phones.

Import a backup

Open the app → tap Import and pick the JSON file. Logs for that child are restored on this device.

Delete data on this device

Open Today → scroll to Your dataDelete my data. This clears logs on this browser. The £2.99 unlock on this device is kept. To wipe everything including the unlock, clear site data for theplaybook.cloud in your browser settings.

Delete an account

Email us from the same address you signed up with. We will delete the account and any Community posts tied to it. Device logs are already under your control — delete those in the app first if you want them gone.

I paid but features are still locked

Open theplaybook.cloud/?unlocked=1 on the same device, or email the Stripe receipt. Unlock is stored on the device (and on your account if you were signed in).

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